I head out to Winn-Dixie earlier this week to get some Tilapia, I had a huge craving for some fried fish. I grab my items and head to self checkout. While scanning my items, I decide I’m going to redeem some points for the first time and see how this works. My total is $19.00 and change, so I press the button to redeem 900+ Plenti points and my total drops down to $8.00 and change…Oh boy I was so excited! I whip out my debit card to pay and a receipt doesn’t print, so I push the button for assistance and the customer service clerk comes and I tell her I need a receipt. She says you have to pay first…I said I did and she responds we’ve been having problems with the Plenti cards when customers redeem points. I whip out my cell phone and open up my account and it says the money has been deducted from my account. The customer service clerk says I can’t print you a receipt and I guarantee you that charge you see in your account is going to disappear. I was like yeah…OKAY!
By the time I got home that evening…THE CHARGE HAD DISAPPEARED! I was like what?!?! So I was like oh my goodness, I need to go back to Winn-Dixie first thing in the morning and pay for these items! The next morning I arrive at Winn-Dixie and go to customer service and there’s a nice guy named Jacob working. I said this is going to sound crazy and I don’t have a receipt but I came in yesterday and bought some items, I redeemed points and paid for the items but the charge disappeared from my bank account. Jacob said first thank you so much for being honest and he said we’ve been having some issues with customers redeeming points. He said he could find the transaction with my Plenti card. I hand over my Plenti card and Jacob scans it and I pay $8.00 and change. Which is why there aren’t any items listed on my receipt in the photo.
Please know when redeeming points at Winn-Dixie there could be some issues and the cashiers actually do know what they’re talking about when they tell you that a payment didn’t go through or might disappear.
Overall I can’t believe I only paid $8.00 for these items and once the bugs are worked out…I’m going to be a Plenti Point redeeming Qween!
Please remember to be kind to cashiers and always do the right thing! Have fun using coupons!